Operational Trust
What Is Allowed?
Operational Trust determines what information, capabilities, and actions are appropriate for a person in the current context.
Operational Trust applies identity, authorization, permissions, privacy, confidence, verification, household role, interaction context, and appropriate access.
Operational Trust protects what is private and provides what is personal.
Operational Trust is an architectural responsibility. Human Trust is the outcome earned when the complete environment behaves predictably, consistently, explainably, respectfully, securely, transparently, and competently. These are distinct.
Operational Trust Is Not Human Trust
Operational Trust
What is allowed?
Operational Trust determines appropriate authorization, access, privacy, and use of information.
Human Trust
Can people rely on the environment?
Human Trust is earned through repeated trustworthy behavior over time.
Related Episode
Episode 5
How Does a Home Know What Is Allowed?
Operational Trust defines the rules, permissions, and boundaries that govern what the environment is allowed to do on behalf of each person — and what it must never do without explicit consent.
