Identity
Who Is Engaging?
Identity establishes confidence about who the environment is serving. It may use evidence from voice, authenticated personal devices, shared kiosks, presence, wearables, and future interaction channels.
Every interaction begins with identity.
Voice is one source of evidence. Voice is not Identity. Identity should remain channel-independent so governing behavior remains coherent regardless of how a person engages.
Identity establishes confidence about who the environment is serving — combining available evidence across voice, mobile, kiosk, wearable, presence, and future channels.
Related Episode
Episode 4
How Does a Home Know It Is Me?
Every interaction begins with identity. This episode explores how an intelligent environment combines available evidence, establishes confidence, and supports coherent behavior across voice, mobile, kiosk, wearable, presence, and future channels.
